Last Updated: November 21, 2024
1. Introduction
Welcome to Poprouser’s Privacy Policy. As a People Operations consulting & HR Tech firm, we understand the sensitive nature of the information entrusted to us. This Policy describes how we collect, use, disclose, and protect your personal information when you use our services, including our website and communication channels. The policy reflects the straightforward and simple use of our website. We are committed to maintaining the highest standards of privacy and confidentiality in handling both business and personal information.
2. Information We Collect
2.1 Personal and Professional Information
We collect the following types of information:
Basic Contact Information:
- Names
- Email addresses
- Phone numbers
- Job titles
- Contact preferences
HR-Related Information:
- Resumes and CVs
- Employment history
- Professional certifications
- Salary and compensation data
- Performance reviews
- Training records
- Other employment-related documentation
2.2 Automatically Collected Information
We may automatically collect certain information when you visit our website, including:
- Device data (device identification numbers, hardware model)
- Internet service provider information
- IP address and general location data
- Browser type and version
- Operating system information
2.3 Collection Methods
We collect information through:
- Website forms
- Request for quote forms
- Sales appointment forms
- Direct client submissions
- Email communications
- HR documentation submissions
- Consultant-client meetings and interviews
3. How We Use Your Information
3.1 Core Business Purposes
We use your personal information for:
- Delivering HR consulting services
- Managing client relationships
- Processing employment-related documents
- Conducting workforce analyses
- Providing HR advisory services
- Developing HR strategies and solutions
3.2 Communication Purposes
- Fulfilling and managing service delivery
- Sending service-related communications
- Providing client support
- Scheduling and sending appointment reminders
- Following up on sales calls
- Processing employment and HR-related updates
- Requesting feedback on our services
3.3 Business Improvement
- Evaluating and improving our services
- Enhancing our HR consulting offerings
- Optimizing client experience
- Analyzing service effectiveness
- Identifying areas for service expansion
4. Text Messaging and Communications
4.1 10DLC Compliance
We comply with 10DLC (10-Digit Long Code) regulations for business text messaging. Our text messaging practices adhere to industry standards and carrier requirements for business-to-business communications.
4.2 Communication Types
We send:
- Service-related notifications
- Appointment reminders
- HR process updates
- Document request notifications
- Client support communications
- Sales follow-ups
- Important HR advisory alerts
4.3 Professional Communication Standards
All communications are conducted with professional discretion, particularly when dealing with sensitive HR matters. We maintain appropriate boundaries between marketing communications and sensitive HR-related messages.
4.4 Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.
5. Data Protection and Confidentiality
5.1 HR Data Protection
We implement additional safeguards for sensitive HR-related information:
- Segregated storage systems for HR data
- Enhanced access controls for sensitive information
- Confidentiality agreements with all staff
- Special handling procedures for employment-related documents
- Secure transmission methods for sensitive data
5.2 Data Sharing and Disclosure
We maintain strict privacy standards and do not share your personal information with third parties except:
- When explicitly authorized by you
- As required by law
- As necessary to fulfill our services
While we use Talkroute as our communication platform provider, we maintain control of your data and do not share personal information with them for their own use.
5.3 Sharing of Personal Information:
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. Mobile information will not be shared with or sold to third parties or affiliates for marketing and/or promotional purposes.
6. Data Security
To protect your personal information, we implement comprehensive security measures:
- Data encryption in transit and at rest
- Strict access controls and role-based permissions
- Regular software updates and security patches
- Secure communication protocols (HTTPS)
- Employee training on data protection and HR confidentiality
- Regular data backups
- Incident response planning
- Regular security audits
- Secure document disposal procedures
7. Data Retention
7.1 Retention Periods
We retain different types of information for varying periods:
- Basic contact information: Duration of client relationship plus 3 years
- HR documentation: As required by applicable employment laws and regulations
- Service delivery records: 7 years from last service date
- Marketing communications preferences: Until opt-out or relationship termination
7.2 Retention Purposes
We retain information to:
- Maintain accurate business records
- Comply with legal and regulatory requirements
- Support ongoing client relationships
- Provide historical context for long-term HR consulting services
- Defend against potential legal claims
8. Your Rights and Choices
You have the right to:
- Update your contact preferences
- Request deletion of your personal information (subject to legal retention requirements)
- Opt-out of marketing communications
- Access your personal information
- Request corrections to your information
- Receive an explanation of how your information is used
To exercise these rights:
- Reply “STOP” to any text message
- Email us at legal@poprouser.com
- Contact us at +1 (305) 307-8455
9. Cookies and Analytics
We use Google Analytics and cookies on our website to:
- Analyze website traffic and usage patterns
- Improve user experience
- Optimize website performance
- Remember your preferences
You can control cookie settings through your browser preferences.
Opting Out of Text Messages:
You have the right to opt out of receiving text messages from “Poprouser” at any time. To opt-out, you can reply “STOP” to any text message you receive from us.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through appropriate channels.
12. Contact Us
For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights:
Privacy Officer Contact Information:
- Email: mdeis@porpouser.com
- Address: 66 West Flagler Street SUite #900, Miami, FL 33130
For urgent privacy matters or data incidents, please contact us immediately by phone.
13. Compliance Statement
This Privacy Policy is designed to comply with applicable laws and regulations, including:
- 10DLC business text messaging requirements
- General data protection principles
- HR data protection standards
- Industry best practices for handling sensitive information
We are committed to maintaining these standards and protecting your privacy while delivering high-quality HR consulting services. We may update this policy periodically. Changes will be posted on this page.